The terms and conditions below will govern how our customer(you) make returns or demand refund under our pre-order(shipped from abroad) category. You are advised to read carefully.
You are eligible to return your order if:
1. What was delivered to you is different from what you ordered from our online store. Note, sometimes there could be slight color difference due to camera difference. There could be slight difference in packaging too, hence in such situation, we won’t consider it as being different as long as it serves same purpose.
2. If your order is delivered damaged or faulty.
We may not accept return if:
1. You suddenly change your mind after delivery or when product is on transit. Be sure before you place an order.
2. You can’t install in the case of gadgets or operate in the case of machineries. Please be sure you know how to go about these things before placing an order. Our primary duty is to sell.
3. In case of gadget, if you have made an attempt to install; creating password and username, break seal or package of the product.
4. Refund is totally not an option as your order comes directly from abroad vendor, where their refund policy is not realistic. Replacement is what is attainable.
Duration of return/replacement:
It will take another 60 days to return an item abroad and another 60 days for it to be shipped back, making a total of 120 days.